Medical Reception Supervisor at VIP Upper East Side Dermatology Practice

• Job Description

Will look at a College Graduate with some Administrative/Professional Office Experience including Internships able to give a Two (2) year Commitment before going to Medical School or other Higher Medical Vocation School/Education.

One of Manhattan’s most high-profile, VIP, boutique and successful Dermatology Practices is looking for an experienced Medical Reception Supervisor to join its Team in a full-time, on-site leadership role. Serving as a key operational partner and right hand to the provider, this position oversees front desk operations, supports daily administrative and financial functions, and plays a critical role in ensuring an exceptional patient experience from check-in through check-out. The Medical Reception Supervisor collaborates closely with providers, accounting, and bookkeeping partners while managing staff, schedules, and workflow in a fast-paced clinical environment.

This is a truly wonderful place to work, offering a collaborative culture/environment, competitive compensation, excellent benefits, and the opportunity for a highly organized, detail-oriented leader to make a meaningful impact. Working Onsite Five (5) Days per Week; 8:45am-EOD (typically 6pm, Mon-Thu -and- 5pm, Fri).

QUALIFICATIONS

• Bachelor’s Degree required.
• Some Administrative/Professional Office experience required.
• Excellent organizational, communication, and multitasking skills required.
• Proficiency with Microsoft Office Programs required.

PREFERRED QUALIFICATIONS

• Minimum Two (2) years of Medical Practice Office experience; Dermatology experience strongly preferred.
• Prior Supervisory or Leadership experience.
• Experience in a Cash-based or Concierge Practice strongly preferred.
• Strong understanding of Front Desk Operations, Patient Flow, and Financial processes.
• Proficiency with Scheduling Systems and Electronic Medical Records (EMR).

KEY RESPONSIBILITIES

Front Desk Operations and Patient Experience:

• Oversee and supervise daily front desk operations to ensure efficiency, accuracy, and exceptional patient service
• Provide backup support for reception staff as needed, including checking in and checking out patients
• Schedule and confirm patient appointments while maintaining optimal provider flow
• Ensure all patients are billed and payments are collected at the time of visit via cash, check, or credit card
• Serve as a point of escalation for patient concerns and front desk workflow issues

Staff Supervision and Office Culture:

• Serve as the primary administrative and operational support to the provider, managing day-to-day office needs and coordinating provider requests
• Maintain provider certifications, schedules, and licensing requirements for physicians and physician assistants
• Oversee front desk staff by supervising performance, providing training, supporting onboarding, and addressing workflow or personnel issues
• Manage office communications, including scheduling coordination, partnerships, and select external or public-facing correspondence
• Foster a positive office culture by supporting team development and coordinating office initiatives such as staff celebrations, holiday gifts, and provider support needs

Inventory, Facilities, and Vendor Management:

• Manage all nonclinical inventory including office supplies, retail products, and equipment
• Monitor inventory levels and place orders as needed
• Maintain vendor relationships, contracts, and service agreements
• Schedule office cleaning, maintenance, and repairs for medical and non-medical equipment

Operational & Financial Oversight:

• Reconcile daily credit card batches, end-of-day financial reports, and maintain accurate operational and financial records
• Collaborate with the bookkeeper and accountant to support invoicing, budgeting, payroll, and financial tracking
• Identify opportunities to improve workflows, patient experience, and ensure adherence to office policies and procedures
• Assist leadership with operational initiatives, special projects, and overall practice efficiency